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Frequently asked questions

1. What do I get for £100 sign up? Is it no-risk?

Once you have paid you registration fee of £100, you are emailed access details to the Utility Warehouse online portal which allows you to complete online training, obtain your unique web address for signing up customers and register for a classroom training session close to you.

The £100 pays for your welcome box, which contains all of the materials that you need to get started. Once you have signed up 7 customers, all consumables are automatically replenished – brochures etc. It also pays for your classroom training. This is unlimited however and the most successful distributors will attend training 10-20 times in their first year. As a bare minimum you need to complete getting started training twice in your first 3 months to give yourself the best possible start. Finally, you are given your own customised version of the Utility Warehouse website which is regularly updated and maintained and the £100 also entitles you to take advantage of this.

It is important that there is a start-up fee, as there is with almost any franchise. Your Utility Warehouse business will be successful when you take it seriously and treat it as a business. The £100 fee is a barrier to entry and a necessary one to ensure that those who sign up are serious about building a substantial Utility Warehouse income.

Anyone that does not complete their training and sign-up three customers in the first three months is refunded their £100 as Utility Warehouse wants committed individuals.  What have you got to lose?

2. Are Utility Warehouse the actual supplier?

Everyone who signs up to save money as a Utility Warehouse customer will receive a monthly bill from Utility Warehouse head office & call centre in London. The actual supplies are bought in bulk on the wholesale market from network operators. For example EE are the mobile phone network provider for Utility Warehouse mobiles.

3. Can you sign up businesses?

Absolutely – yes! Small and Medium businesses make great Utility Warehouse customers. Because their consumption is usually much greater than residential customers, their savings are usually greater and so is your monthly commission! There is separate training both online and in the classroom to help you sign up business customers.

There are often more contracts and increased resistance from current suppliers with business supplies. The extra effort to sign them up is reflected in the increased commission that you earn. It is useful to keep an electronic diary such as in Google Calendar so that you can diaries to contact a customer when they are out of contract. Utility Warehouse will pay to get customers out of contract in some circumstances, details are explained in the training.

4. What other costs are involved as a Utility Warehouse distributor?

Yes. After your first year as a distributor, the company take a renewal fee from your commission, which is currently set at £4 per month. If you’re not earning significantly more than £4 per month after a year then something has gone wrong and you need to decide whether to restart or not.

5. Is mentoring available?

Yes. I live in Formby, Merseyside and we have regular coffee mornings and meet up with my team. If you live locally (within 50 miles) I will come with you on at least your first 3 appointments (assuming you require this) and help to sign up your first 3 customers.

The training and support sessions provided free by Utility Warehouse are regular and throughout the UK. I can help tailor a suitable training program for you and I’ll always encourage you to meet with the team at the annual events (MAD Weekend and Express Plus).

In addition, I am very happy to arrange a mentor local to you, or work with you over the telephone.

6. Where do you get your customers?

Initially, you should always start with people you are most comfortable with (family and friends) whilst you develop some confidence and let them know that you have started something new and would like to see what they think.

Once you have a solid customer base and understand the business then you will want to spread your wings and look for new opportunities to generate leads. Everyone has their own ideas, however previous successes include:-

  • Win a Mini (WAM) events

Every year, the company give away a brand new Mini one car to an entrant into the WAM competition. In order to enter this, they must fill out a form which you can buy by the 500 load from UW HQ. As part of filling out the form they have the option to request a free review of their bills. Many UW distributors run “Win a Mini” events at fetes, fairs, car boot fairs etc. Some have built their entire businesses on this model.

  • Networking events (BNI)

There will be networking events within your local area, one that has been successfully for Utility Warehouse distributors is www.bni.co.uk, you may even want to start hosting your own.

I organize a coffee morning with my team of distributors and meet up every so often and invite the team to invite any new prospects/customers to find out what it is all about.

  • Social media

The most successful distributors have built their business using word of mouth, speaking to as many people as possible and using the extensive range of marketing materials available from head office.

I am sure most have tried it. However, I personally have found social media not to be effective for recruiting new customers as this is a face to face business. Web-sites such as mine can be effective for recruiting new distributors, however this is a costly and time consuming exercise. Nevertheless, please do not hesitate to ask me for further details.

7. Are there any special promotions?

Yes. Utility Warehouse frequently incentivise a certain level of activity – usually a set number of “gold status” customers (customer’s taking at least phone and broadband). In return for hitting monthly targets over a period of time, distributors can qualify for valuable share options, luxury cruises, shopping vouchers and other special rewards.

What I love about Utility Warehouse is all existing customers are treated equally with new customers; there is no ‘brand new customers only’ feel with this business. For example, the LED incentive has been rolled out to all existing Double Gold Members as well as new members. It also allows me to keep in touch with my current customers and inform them of new offers; it provides them with additional security and helps with referrals!

8. Can you get business cards?

Utility Warehouse partner with Printwell who are able to provide many different official branded Utility Warehouse printed products. In particular they can offer pig shaped business cards which are quirky and memorable and add extra credibility when you are pitching for business. They currently cost £79 for 2000.

9. Why do I need a tablet for this business?

All customers need to sign up online.

When you sign up as a distributor using the link on the right, you are offered the opportunity to purchase an official Utility Warehouse tablet, paid for at £10 per month for a set period. Of course internet connections are not always available in prospective customer’s residences and the tablet provides a way of signing them up without being connected to the internet.

If you are always connected to the internet, then it is perfectly possible to sign up customers using a laptop or desktop computer as I have done many times.

The electronic way of signing up customers was a new feature introduced a few years ago by Utility Warehouse. The old paper application forms were then phased out. This has had the benefit of improving accuracy of signups and speed of getting customers on the system.

If you already have an Apple iPad / iPad mini or an Android based tablet then there is no need to subscribe to the tablet offer. It is convenient however for many distributors to get the official Utility Warehouse tablet as this adds professionalism with the branded case and also has a keyboard which makes entering customer’s details much easier!

10. Is it £100 or £199.75 to sign up as a distributor?

It costs £100 as long as you sign up as a Utility Warehouse customer (gas, electric, telephone, broadband, mobile phone etc) first.

You can do this by clicking on the “save money” (link) at the top of the page. This will give you a membership number which you can then use when signing up as a distributor to ensure that you are only charged £100. You will automatically be prompted to enter your membership number as part of the Utility Warehouse distributor signup form.

If you cannot sign up as a customer (strongly advisable) then it will cost you £199.75.

11. How much can I earn?

Please feel free to request the full commission structure and I will e-mail (link to email) the full pdf. However, with determination and hard work, it is entirely possible to hit 200+ club (200 personal customers) and Group Leader (GL) position within a few years. Anyone can do this and you will earn £1,000 to £2,000 per month. If you are persistent and successful then you will hit Senior Group Leader (SGL) which roughly equates to £5,000 per month. This is realistically achievable within 5-10 years, although it has been done in as little as 18 months.

12. What is the commission structure (earnings)?

For a full breakdown of the commission structure please send me an email (e-mail account) and I will send you a pdf document which explains the structure in full as well as the information pack.

Make sure you add MD@UW to your contacts list!

13. What is the catch?

This is not a get rich quick scheme and please do not be fooled into thinking it is.

You have to put that effort in, consistently. Many people do sign up and unfortunately do not give their Utility Warehouse business “franchise” the commitment that they should and consequently they fail. That is the hard truth.

If you have the right attitude and are willing to attend some training sessions and the inspirational big company events such as “Massive Action Day” (run once a year) then there is no reason why should not achieve your own personal goals. Be prepared to take a few “no’s” (they very often turn into yesses once you have given them time and have more experience).

The second catch is that you must gather at least one customer each month to qualify for CVC (the commission paid which is a percentage of your customer’s bills). Once you achieve 50 personal customers and as assuming you maintain at least 50, this monthly requirement goes away. Honestly – lots of distributors lose interest or stamina before they get to 50, it’s those who keep going and follow the excellent training that succeed.

14. Where is the training?

There are more than 80 training venues around the UK, there is bound to be a venue near you. If you would like to double check, please email me via the contact page and I can advise the nearest training centres to you. You can attend training as many times as you like and there is no charge. I recommend all new distributors attend getting started training at least twice in their first month to get off to the best possible start. There is also an excellent online training course which supplements the classroom training.